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Refund Policy

Refund Policy

Last updated: June 2026 · Operated by PEAKAI EDUCATION PRIVATE LIMITED

Please note: All premium subscription purchases for Peak AI (₹6,000 annually) are non-refundable. Once a subscription is activated, no refunds will be issued under any circumstances.

1. Our Refund Policy

Peak AI is a premium, digital educational revision system. Upon payment approval via Razorpay, we instantly allocate cloud computing resources, set up secure database records, unlock the AI doubt-solving chatbot engines, and enable assignment tools for the student profile.

Because these digital resources are unlocked immediately and cannot be returned, we maintain a strict No-Refund Policy. This policy ensures that we can dedicate resources to keeping the doubts engine and analytical features continuously running for all subscribed students.

2. Situations Not Eligible for a Refund

The following situations do not qualify for a refund:

  • Change of Mind: If you decide you no longer wish to use Peak AI after payment approval.
  • Low Platform Usage: If the student does not actively use the chatbot, generate papers, or access revision notes during the subscription period.
  • Academic Outcomes: If the student's exam scores or school grades do not meet their personal goals. Peak AI is an learning support tool; academic success relies on individual effort, classroom instruction, and practice.
  • Account Suspension: If the user's account is suspended or blocked due to violating terms of service (such as credentials-sharing, device limit violations, or chatbot abuse).

3. Duplicate or Mistake Payments

We understand that transaction mistakes can occasionally happen.

If you have accidentally transferred the amount twice for the same student registration, or made a duplicate payment in error, please report this immediately by emailing 2peak@peakai4me.com or messaging/calling us at +91 8179406152.

Once our accounts team verifies the duplicate transaction in our Razorpay gateway logs, the extra/duplicate transaction amount will be refunded back to your original source payment account. Verification and refund processing usually takes 5 to 7 business days to reflect in your bank account, depending on your bank's policy.

4. Contact Us

For any payment or transfer-related questions, please reach out with your registered email, payment handle, and transaction ID:

PEAKAI EDUCATION PRIVATE LIMITED

2nd Floor, 7/A, 3rd Main Rd,
3rd Stage, Basaveshwar Nagar,
Bengaluru, Karnataka 560079

Email: 2peak@peakai4me.com

WhatsApp / Voice Support: +91 8179406152